1. Service Content

1.1 Timely provide the purchaser with all technical information specified in the contract or technical agreement, including relevant information on the connection between the transformer body and secondary equipment.

1.2 We can provide free training for transformer operation and maintenance personnel for the demand side.

1.2.1 Provide free technical guidance on-site and hold relevant business training on installation, debugging, use, maintenance, disassembly, etc. according to user requirements, with no limit on the number of people.

1.3 Long term cooperation with the buyer for equipment maintenance, upgrading of vulnerable parts and related spare parts, and providing free sets of rubber products.

2. Service mode

2.1 Welcome users to send representatives to participate in the design, supervision, overall assembly, and factory testing of the contracted products, and conduct acceptance according to technical conditions.

2.2 We are responsible for handling transportation and insurance.

2.3 The buyer shall determine the time for unpacking and acceptance, and notify us in writing four days in advance. We will go to the site together with the buyer for acceptance according to the determined time. If we fail to arrive at the site as notified or provide a written response not to send personnel to participate in the unpacking inspection, the buyer may inspect on their own, and we will acknowledge the acceptance results.

2.4 During installation and debugging, we will develop a plan, which will be confirmed by the purchaser. The technical service personnel will explain and demonstrate the procedures and methods to be carried out to the purchaser. For important processes, both parties' technical personnel will confirm and sign off on the construction situation before proceeding to the next process. If any problems arise due to our technical guidance errors during the process confirmed and signed by us, we will take full responsibility.

2.5 Major technical issues during installation shall be addressed in writing in case of disputes between both parties. Both parties shall negotiate and, if necessary, authoritative departments shall participate in coordination. Upon completion of installation and debugging, representatives from both parties shall sign on the equipment inspection record and negotiate the preparation work for operation. After 72 hours of continuous trial operation with load, both parties shall sign the record as part of the contract equipment acceptance certificate.

2.6 Establish user profiles so that all user products can be accessed in a timely manner on the computer. After the product is sold, there will be two regular follow-up visits per year and irregular written answers. Every year, at the request of the other party, we will send personnel or provide written services. We will respond to user feedback within 1 hour and have service personnel on-site within 24 hours.

3. Our on-site service personnel quality assurance

3.1 Comply with laws and regulations, and abide by all rules and regulations on site;  

3.2 Have a strong sense of responsibility and career ambition, and arrive on time.

3.3 Understand the design of the contracted equipment, be familiar with its structure, have on-site work experience with similar or identical equipment, and be able to provide correct on-site guidance;  

3.4 Maintain good physical health and adapt to the working conditions on site.

If the on-site service personnel are proven to be unqualified, we will be responsible for transferring them back and reassigning them. However, the normal arrival and replacement of our on-site service personnel will be negotiated with the demander in advance and approved by both parties.

4. Service commitment:

4.1 Send personnel to the site to ensure that customers are not satisfied with the quality and the service does not stop.

4.2 The product has a service life of 30 years and is responsible for product quality for life.

4.3 Responsible for warranty during the service life of the product.

5. Overview of Installation and Transportation Department:

5.1 Number of personnel: 7, including 1 section chief, 1 internal staff, and 5 service personnel:

5.2 Personnel qualifications: College degree or above, with good ideological quality and comprehensive skill level;

6. Service Objective:

6.1 Customer satisfaction as the service tenet, continuously improving service level

7. After sales service procedure:

7.1 The user shall contact the sales department or installation and transportation department. After verifying the service content, the internal staff shall notify the service personnel to arrive at the site within the specified time. Generally, the service personnel will arrive within 12 hours in Jiangsu Province and 24 hours in other provinces. In special circumstances, both parties shall agree.

7.2 The service personnel must observe, analyze, and handle the situation on site, confirm the troubleshooting, clean up the site, and obtain the user's approval (after the customer signs the "After sales Service Form") before returning.

7.3 Internal staff verify service quality by contacting users.

8. Continuous improvement:

8.1 Conduct quality analysis on the occurrence of problems, improve and avoid:

8.2 Listen carefully to user opinions, continuously improve service level, collect user opinions through on-site service personnel feedback, user phone contact, and other channels, decompose and feedback to each responsible department: based on the collected user opinions and their analysis, continuously improve and enhance service level.

There is an old saying in China that goes, 'Seeing is believing, and speaking is not doing.' We will steadfastly produce products with better performance and more reasonable structure for our customers, meet their needs, and make unremitting efforts for the revitalization of our national industry.